Address: USCIS Application Support Center, 1661-B South Congress Avenue, West Palm Beach, FL 33406
USCIS Contact Center: 1-800-375-5283
Official USCIS profile last updated: 2023-07-07
Before You Visit
Office Hours
| Day | Hours |
|---|---|
| Monday | 8:00 a.m. - 4:00 p.m. |
| Tuesday | 8:00 a.m. - 4:00 p.m. |
| Wednesday | 8:00 a.m. - 4:00 p.m. |
| Thursday | 8:00 a.m. - 4:00 p.m. |
| Friday | 8:00 a.m. - 4:00 p.m. |
| Saturday | Closed |
| Sunday | Closed |
Your Biometrics Appointment: Step by Step
- USCIS mails you a Form I-797C biometric services appointment notice with this ASC's address, date and time.
- Arrive on time with your notice and photo ID. Leave weapons and prohibited items at home; many locations also restrict phone use inside.
- Staff verify your identity, then capture fingerprints, a photo and your signature. The visit usually takes 15-30 minutes.
- Keep the stamped notice as proof of attendance: you may need it later in your case.
Getting There
Driving directions
Traveling North: Take I-95 North toward West Palm Beach. Take Exit 66 and turn left onto FL-882/Forest Hill Boulevard. Turn right onto FL-807 North. Make a U-turn. The Application Support Center is on the left. Traveling South from North Palm Beach: Take I-95 South. Take Exit 68 and turn right onto US-98/Southern Boulevard/FL-80. Exit on the left onto Australian Avenue/South Congress Avenue toward FL-807 South. Merge onto North Australian Avenue/South Congress Avenue. The Application Support Center is on the left. Traveling East from the Old ASC Royal Palm Beach: Head East. Turn left toward Belvedere Road. Turn right onto Belvedere Road. Turn right onto Sansbury's Way. Turn left onto US-98/S
Public transportation
For public transit information, please contact the Palm Tran/Palm Tran Connection at 561-841-4200. You may also visit them online at www.co.palm-beach.fl.us/palmtran
Parking
The office has public parking.
Accessibility
This office is accessible to people with disabilities.
Directions provided by the official USCIS office profile.
Frequently Asked Questions
What happens at the West Palm Beach Application Support Center?
USCIS collects your biometrics: fingerprints, a photograph, and a digital signature. These are used for background checks and to produce documents like green cards and EADs. Appointments typically take 15-30 minutes.
What should I bring to my biometrics appointment?
Bring your Form I-797C appointment notice and a valid government-issued photo ID (passport, driver's license, green card, or EAD). Without both, you may be turned away.
Can I walk in without an appointment?
Officially, ASCs require a scheduled appointment. Some locations accept early walk-ins with a valid notice at their discretion, but this is never guaranteed: attend on your scheduled date if possible.
What if I miss my biometrics appointment?
Follow the rescheduling instructions on your notice or call the USCIS Contact Center at 1-800-375-5283 as soon as possible. Missing the appointment without rescheduling can delay or jeopardize your application.
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