Address: USCIS Application Support Center, 273 Ponce de Leon Avenue, Plaza 273, 12th Floor, Suite 1202, San Juan, PR 00917
USCIS Contact Center: 1-800-375-5283
Official USCIS profile last updated: 2023-07-07
Before You Visit
Office Hours
| Day | Hours |
|---|---|
| Monday | 8:00 a.m. - 4:00 p.m. |
| Tuesday | 8:00 a.m. - 4:00 p.m. |
| Wednesday | 8:00 a.m. - 4:00 p.m. |
| Thursday | 8:00 a.m. - 4:00 p.m. |
| Friday | 8:00 a.m. - 4:00 p.m. |
| Saturday | Closed |
| Sunday | Closed |
Your Biometrics Appointment: Step by Step
- USCIS mails you a Form I-797C biometric services appointment notice with this ASC's address, date and time.
- Arrive on time with your notice and photo ID. Leave weapons and prohibited items at home; many locations also restrict phone use inside.
- Staff verify your identity, then capture fingerprints, a photo and your signature. The visit usually takes 15-30 minutes.
- Keep the stamped notice as proof of attendance: you may need it later in your case.
Getting There
Driving directions
Traveling North from Guaynabo: Head west toward Puerto Rico 835. Turn right onto Puerto Rico 835. Turn right onto Puerto Rico 836. Make a slight right onto PR-169. Turn left onto PR-1 North. Take the ramp on the left onto Expreso Las Americas/PR-18. Exit onto Avenida Franklin Delano Roosevelt. Turn left onto Avenida Juan Ponce de Leon. The office is on the right. Traveling South from San Juan's Marriott Resort & Stellaris Casino: Head Northwest on Avenida Ashford toward CII Mariano Ramirez Bages. Turn right onto Avenida Juan Ponce de Leon. Make a slight left onto Avenida Fernandez Juncos. Continue Straight onto Avenida Fernandez Juncos. Continue onto PR-1 South. Make a slight left onto Aveni
Public transportation
Public transportation is provided by the Departmento de Transportacion y Obras Pulbras (DTOP) and Alternativa de Transporte Integrado (ATI) using the T5 or A5 Paradas (Bus Routes). For more information call 1-800-981-0097 or 787-250-6064.
Parking
Parking is available.
Accessibility
This office is accessible to people with disabilities.
Directions provided by the official USCIS office profile.
Frequently Asked Questions
What happens at the San Juan Application Support Center?
USCIS collects your biometrics: fingerprints, a photograph, and a digital signature. These are used for background checks and to produce documents like green cards and EADs. Appointments typically take 15-30 minutes.
What should I bring to my biometrics appointment?
Bring your Form I-797C appointment notice and a valid government-issued photo ID (passport, driver's license, green card, or EAD). Without both, you may be turned away.
Can I walk in without an appointment?
Officially, ASCs require a scheduled appointment. Some locations accept early walk-ins with a valid notice at their discretion, but this is never guaranteed: attend on your scheduled date if possible.
What if I miss my biometrics appointment?
Follow the rescheduling instructions on your notice or call the USCIS Contact Center at 1-800-375-5283 as soon as possible. Missing the appointment without rescheduling can delay or jeopardize your application.
See all USCIS offices in Puerto Rico →