Address: USCIS Application Support Center, 5675 Snell Avenue, San Jose, CA 95123
USCIS Contact Center: 1-800-375-5283
Official USCIS profile last updated: 2025-12-26
Before You Visit
Office Hours
| Day | Hours |
|---|---|
| Monday | 8:00 a.m. - 4:00 p.m. |
| Tuesday | 8:00 a.m. - 4:00 p.m. |
| Wednesday | 8:00 a.m. - 4:00 p.m. |
| Thursday | 8:00 a.m. - 4:00 p.m. |
| Friday | 8:00 a.m. - 4:00 p.m. |
| Saturday | Closed |
| Sunday | Closed |
Your Biometrics Appointment: Step by Step
- USCIS mails you a Form I-797C biometric services appointment notice with this ASC's address, date and time.
- Arrive on time with your notice and photo ID. Leave weapons and prohibited items at home; many locations also restrict phone use inside.
- Staff verify your identity, then capture fingerprints, a photo and your signature. The visit usually takes 15-30 minutes.
- Keep the stamped notice as proof of attendance: you may need it later in your case.
Getting There
Driving directions
Traveling North from Gilroy: Take US-101 North Via the ramp to San Jose. Merge onto US-101 North. Keep right at the fork to continue on CA-85 North (Follow signs for Cupertino/Mountain Vie). Take Exit 4 for Blossom Hill Road. Turn right onto Blossom Hill Road. Continue on Blossom Road to Destination (0.4 Miles). Turn right (433 feet). Turn right (108 feet). Turn Left (0.2 miles). The Application Support Center (ASC) is on the left Traveling South from old ASC: Head Southwest on Carl Street toward Coleman Avenue. Turn right at the first cross street onto Coleman Avenue. Merge onto El La Cruz Boulevard. Use the right two lanes to merge onto US-101 South via the ramp to San Jose International A
Public transportation
Public transportation is available. For more information contact the Valley Transportation Authority (VTA) at 408-321-2300 or [email protected] .
Parking
Parking is available.
Accessibility
This office is accessible to people with disabilities. There is parking designated for people with disabilities.
Directions provided by the official USCIS office profile.
Frequently Asked Questions
What happens at the San Jose Application Support Center?
USCIS collects your biometrics: fingerprints, a photograph, and a digital signature. These are used for background checks and to produce documents like green cards and EADs. Appointments typically take 15-30 minutes.
What should I bring to my biometrics appointment?
Bring your Form I-797C appointment notice and a valid government-issued photo ID (passport, driver's license, green card, or EAD). Without both, you may be turned away.
Can I walk in without an appointment?
Officially, ASCs require a scheduled appointment. Some locations accept early walk-ins with a valid notice at their discretion, but this is never guaranteed: attend on your scheduled date if possible.
What if I miss my biometrics appointment?
Follow the rescheduling instructions on your notice or call the USCIS Contact Center at 1-800-375-5283 as soon as possible. Missing the appointment without rescheduling can delay or jeopardize your application.
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