Address: USCIS Application Support Center, 5678 East Virginia Beach Boulevard, Norfolk, VA 23502
USCIS Contact Center: 1-800-375-5283
Official USCIS profile last updated: 2023-07-07
Before You Visit
Office Hours
| Day | Hours |
|---|---|
| Monday | 8:00 a.m. - 4:00 p.m. |
| Tuesday | 8:00 a.m. - 4:00 p.m. |
| Wednesday | 8:00 a.m. - 4:00 p.m. |
| Thursday | 8:00 a.m. - 4:00 p.m. |
| Friday | 8:00 a.m. - 4:00 p.m. |
| Saturday | Closed |
| Sunday | Closed |
Your Biometrics Appointment: Step by Step
- USCIS mails you a Form I-797C biometric services appointment notice with this ASC's address, date and time.
- Arrive on time with your notice and photo ID. Leave weapons and prohibited items at home; many locations also restrict phone use inside.
- Staff verify your identity, then capture fingerprints, a photo and your signature. The visit usually takes 15-30 minutes.
- Keep the stamped notice as proof of attendance: you may need it later in your case.
Getting There
Driving directions
From Interstate 64 West: Take exit 284A for Interstate 264 West toward Downtown Norfolk. Keep left at the fork to continue to North Military Highway (US-13 North). Take Exit 13B for North Military Highway (US-13). Continue on North Military Highway (US-13), keeping to the right for access to Virginia Beach Boulevard. Turn left on Virginia Beach Boulevard. The Application Support Center (ASC) is on the right. From Interstate 264 East: Take Exit 13B to merge onto US-13 North/North Military Highway. Take North Military Highway (US-13), keeping to the right for access to Virginia Beach Boulevard. Turn left on Virginia Beach Boulevard. The Application Support Center (ASC) is on the right. From In
Public transportation
Use the Hampton Road Transit Bus Service. The nearest stop is Salter and Princess Anne, Bus 20 or Newton and Virginia Beach, Bus 27. As part of a balanced transportation network, a broad mass transportation system including buses, ferries, services for the disabled, and ridesharing and other similar transportation demand management programs is available in the city of Norfolk. Information on specific transit routes, schedules and fares is available from Hampton Roads Transit (HRT) at www.gohrt.com
Parking
There is public parking available in the area of the office.
Accessibility
This office is accessible to people with disabilities.
Directions provided by the official USCIS office profile.
Frequently Asked Questions
What happens at the Norfolk Application Support Center?
USCIS collects your biometrics: fingerprints, a photograph, and a digital signature. These are used for background checks and to produce documents like green cards and EADs. Appointments typically take 15-30 minutes.
What should I bring to my biometrics appointment?
Bring your Form I-797C appointment notice and a valid government-issued photo ID (passport, driver's license, green card, or EAD). Without both, you may be turned away.
Can I walk in without an appointment?
Officially, ASCs require a scheduled appointment. Some locations accept early walk-ins with a valid notice at their discretion, but this is never guaranteed: attend on your scheduled date if possible.
What if I miss my biometrics appointment?
Follow the rescheduling instructions on your notice or call the USCIS Contact Center at 1-800-375-5283 as soon as possible. Missing the appointment without rescheduling can delay or jeopardize your application.
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