Address: USCIS Application Support Center, 1240 East 9th Street, 5th Floor, Cleveland, OH 44199-2085
USCIS Contact Center: 1-800-375-5283
Official USCIS profile last updated: 2023-07-07
Before You Visit
Office Hours
| Day | Hours |
|---|---|
| Monday | 8:00 am - 4:00 pm |
| Tuesday | 8:00 am - 4:00 pm |
| Wednesday | 8:00 am - 4:00 pm |
| Thursday | 8:00 am - 4:00 pm |
| Friday | 8:00 am - 4:00 pm |
| Saturday | Closed |
| Sunday | Closed |
Your Biometrics Appointment: Step by Step
- USCIS mails you a Form I-797C biometric services appointment notice with this ASC's address, date and time.
- Arrive on time with your notice and photo ID. Leave weapons and prohibited items at home; many locations also restrict phone use inside.
- Staff verify your identity, then capture fingerprints, a photo and your signature. The visit usually takes 15-30 minutes.
- Keep the stamped notice as proof of attendance: you may need it later in your case.
Getting There
Driving directions
TRAVELING NORTH Merge onto I-77 North. Take the I-77 North/I-76 East Exit number 125B towards Cleveland/Youngstown. Keep left at the fork in the ramp. merge onto I-77 North. Take Exit for East 9th Street. The Application Support Center (ASC) is on the right. TRAVELING SOUTH Merge onto OH-2 West. Take the East 9th Street Exit. Turn left onto East 9th Street. The Application Support Center (ASC) is on the right. TRAVELING EAST Merge onto OH-2 East. Stay straight to go onto I-90 East. Take the I-90 East/I-71 South/OH-176 South Exit 170B towards Cleveland/Columbus. Keep left at the fork in the ramp. Merge onto I-90 East. Take the I-77 South/East 9th Street Exit 172A. Keep right at the fork in th
Public transportation
For public transportation, please contact the Cleveland Regional Transit Authority at 216-566-5100.
Parking
There is public parking available near the office.
Accessibility
This office is accessible to people with disabilities.
Directions provided by the official USCIS office profile.
Frequently Asked Questions
What happens at the Cleveland Application Support Center?
USCIS collects your biometrics: fingerprints, a photograph, and a digital signature. These are used for background checks and to produce documents like green cards and EADs. Appointments typically take 15-30 minutes.
What should I bring to my biometrics appointment?
Bring your Form I-797C appointment notice and a valid government-issued photo ID (passport, driver's license, green card, or EAD). Without both, you may be turned away.
Can I walk in without an appointment?
Officially, ASCs require a scheduled appointment. Some locations accept early walk-ins with a valid notice at their discretion, but this is never guaranteed: attend on your scheduled date if possible.
What if I miss my biometrics appointment?
Follow the rescheduling instructions on your notice or call the USCIS Contact Center at 1-800-375-5283 as soon as possible. Missing the appointment without rescheduling can delay or jeopardize your application.
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