Address: USCIS Application Support Center, 910 East Arrowood Road, Charlotte, NC 28217
USCIS Contact Center: 1-800-375-5283
Official USCIS profile last updated: 2026-02-05
Before You Visit
Office Hours
| Day | Hours |
|---|---|
| Monday | 8:00 a.m. - 4:00 p.m. |
| Tuesday | 8:00 a.m. - 4:00 p.m. |
| Wednesday | 8:00 a.m. - 4:00 p.m. |
| Thursday | 8:00 a.m. - 4:00 p.m. |
| Friday | 8:00 a.m. - 4:00 p.m. |
| Saturday | Closed |
| Sunday | Closed |
Your Biometrics Appointment: Step by Step
- USCIS mails you a Form I-797C biometric services appointment notice with this ASC's address, date and time.
- Arrive on time with your notice and photo ID. Leave weapons and prohibited items at home; many locations also restrict phone use inside.
- Staff verify your identity, then capture fingerprints, a photo and your signature. The visit usually takes 15-30 minutes.
- Keep the stamped notice as proof of attendance: you may need it later in your case.
Getting There
Driving directions
Traveling North: Merge onto Interstate 77 North/US-21 North Via the ramp to Charlotte. Take Exit 3 for Arrowood Road. Keep right at the fork and merge onto West Arrowood Road. Follow West Arrowood Road to South Boulevard. Merge onto West Arrowood Road Turn right onto South Boulevard. The Application Support Center is on the right. Traveling South from the old ASC: Head Northeast on Chastain Avenue Toward East Woodlawn Road. Turn right onto East Woodlawn Road. Turn right onto South Boulevard. The Application Support Center is on the right. Traveling East: Take Interstate 485 Outer South Towards Columbia. Merge onto Interstate 485 outer. Take Exit 67 for Interstate 77 North/US-21 North toward
Parking
There is free on-site parking and handicap parking available in front of building.
Accessibility
This office is accessible to people with disabilities.
Directions provided by the official USCIS office profile.
Frequently Asked Questions
What happens at the Charlotte Application Support Center?
USCIS collects your biometrics: fingerprints, a photograph, and a digital signature. These are used for background checks and to produce documents like green cards and EADs. Appointments typically take 15-30 minutes.
What should I bring to my biometrics appointment?
Bring your Form I-797C appointment notice and a valid government-issued photo ID (passport, driver's license, green card, or EAD). Without both, you may be turned away.
Can I walk in without an appointment?
Officially, ASCs require a scheduled appointment. Some locations accept early walk-ins with a valid notice at their discretion, but this is never guaranteed: attend on your scheduled date if possible.
What if I miss my biometrics appointment?
Follow the rescheduling instructions on your notice or call the USCIS Contact Center at 1-800-375-5283 as soon as possible. Missing the appointment without rescheduling can delay or jeopardize your application.
See all USCIS offices in North Carolina →