Address: USCIS Application Support Center, 500 New Karner Road, Albany, NY 12205
USCIS Contact Center: 1-800-375-5283
Official USCIS profile last updated: 2023-07-07
Before You Visit
Office Hours
| Day | Hours |
|---|---|
| Monday | 8:00 a.m. - 4:00 p.m. |
| Tuesday | 8:00 a.m. - 4:00 p.m. |
| Wednesday | 8:00 a.m. - 4:00 p.m. |
| Thursday | 8:00 a.m. - 4:00 p.m. |
| Friday | 8:00 a.m. - 4:00 p.m. |
| Saturday | Closed |
| Sunday | Closed |
Your Biometrics Appointment: Step by Step
- USCIS mails you a Form I-797C biometric services appointment notice with this ASC's address, date and time.
- Arrive on time with your notice and photo ID. Leave weapons and prohibited items at home; many locations also restrict phone use inside.
- Staff verify your identity, then capture fingerprints, a photo and your signature. The visit usually takes 15-30 minutes.
- Keep the stamped notice as proof of attendance: you may need it later in your case.
Getting There
Driving directions
TRAVELING NORTH: Take Suny at Albany to Washington Avenue. Take Washington Avenue Ext. and NY-155 East/New Karner Road to Wall Street in Colonie. Turn left at the first cross street onto Washington Avenue. Continue onto Washington Avenue Ext. Turn right onto NY-155 East/New Karner Road. Turn left onto Wall Street. The Application Support Center (ASC) is on the left. TRAVELING SOUTH FROM OLD ASC: Head West on NY-7 West. Use the left two lanes to turn left onto Albany Shaker Road. Turn right onto NY-155 West. Continue straight onto Watervliet Shaker Road. Turn left onto Wall Street. Turn left. Application Support Center (ASC)is on the left. TRAVELING SOUTHEAST: Head Northeast on Jackson Avenue
Parking
There is parking available for people with disabilities.
Accessibility
This office is accessible to people with disabilities.
Directions provided by the official USCIS office profile.
Frequently Asked Questions
What happens at the Albany Application Support Center?
USCIS collects your biometrics: fingerprints, a photograph, and a digital signature. These are used for background checks and to produce documents like green cards and EADs. Appointments typically take 15-30 minutes.
What should I bring to my biometrics appointment?
Bring your Form I-797C appointment notice and a valid government-issued photo ID (passport, driver's license, green card, or EAD). Without both, you may be turned away.
Can I walk in without an appointment?
Officially, ASCs require a scheduled appointment. Some locations accept early walk-ins with a valid notice at their discretion, but this is never guaranteed: attend on your scheduled date if possible.
What if I miss my biometrics appointment?
Follow the rescheduling instructions on your notice or call the USCIS Contact Center at 1-800-375-5283 as soon as possible. Missing the appointment without rescheduling can delay or jeopardize your application.
See all USCIS offices in New York →